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Help & Support

Need assistance or have a question? Browse our frequently asked questions below or reach out to our support team directly.

Still need help?

Whether you need help, want to suggest a new feature, leave feedback, or report a bug, we'd love to hear from you!

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Frequently Asked Questions

Routine Planner

Navigate to the Planner page. Search for your desired courses using the course code (e.g., CSE110), select your preferred section, and add it to your routine. The system will automatically check for time clashes!

The StayConnect AI Planner automatically generates optimized schedules based on your preferred courses, days off, and preferred time slots. Just tell it what you want, and it does the math!

Yes! Currently, you can generate variations using the AI planner, but your main routine is saved automatically to your profile.

Friends & Networking

Go to the 'Find People' page, search for your friend by name, Student ID, or Department, and click 'Send Friend Request'. Once they accept, you'll be connected.

Yes! If you are friends with someone, you can click on their profile to view their current routine and see if you share any classes or free slots.

Messages

You can message anyone you are friends with, or anyone who has posted a Course Swap ad. Just click the 'Message' button on their profile or their swap ad.

Absolutely. Messages are end-to-end between you and the recipient. You can view your active conversations in the messaging tab.

Course Swaps

If you have a course but need a different one, you can post an ad on the Course Swaps page. You list what you are 'Offering' and what you are 'Looking For'. Other students can see your ad and message you to trade.

To keep the feed fresh, all swap requests automatically expire after 15 days. You can always post a new one if you haven't found a match!

Account & Privacy

You have full control! In your Profile Settings, you can choose whether your email, phone number, and BRACU email are public, visible only to friends, or completely private.

If you've forgotten your password, go to the Login page and click 'Forgot Password'. A reset link will be sent to your registered email address.